Terms & Conditions
If you are not completely satisfied with any product it may be returned (subject to the conditions set out below) for a full refund. (This does not apply to certain goods such as any made especially made for you or especially ordered for you or for perishable goods such as food supplements)
Any product returned for refund or exchange for any reason must be returned to us within 28 days of purchase. No refund will be given if we have not received the goods back within this time.
Any item returned must be in as new condition with all its packaging.
Goods must be returned carriage paid.
No refund of packing & carriage costs will be made.
All refunds will have a £7.50 handling and administration charge deducted.
Any products returned to us by our carrier or the royal mail due to refusal to accept a delivery or not being collected from royal mail or carrier depot will incur a surcharge.
Goods value under £100 = minimum surcharge 20% however this may be more and is subject to the costs incured for carriage and transaction charges
Goods over £100 = minium surcharge £20 however this may be more and is subject to the costs incured for carriage and transaction charges
In the case of products purchased as part of a promotion and returned for a refund (e.g. buy 3 get one free) the free goods must be returned as well before any refund will be given i.e. in the case of supplements if all 3 items + free ones are returned a full refund (subject to the guarantee terms & conditions) would be given if however just 2 items are returned you will be refunded only a proportion of the cost of your purchase please ensure that you do not break the seals or remove any of the contents of any products returned other than the original tub/bottle as only the sealed and untampered with bottles/tubs will be refunded.
In the case of powdered supplement products any more than 2 scoops removed from the original container will render this invalid for a refund.
Products that are out of date will not be refunded all supplement products will be refunded on a pro-rata basis.
we can not supply Maximuscle supplements any where outside the UK.
we can not supply any of our products to the USA or Canada
Description or design of items may differ from that shown on our website as companies occassionally change there items look , design or colour. Prices can on ocasion change due to the nature of some of the equipment if a price changes before delivery to you we will let you know and give you the option of cancelling your order and receiving a full refund or of paying the difference. The pictures and descriptions shown are a guide only. we will however do our best to at all times try to match your order requirements.
We cannot be held responsible for any lost returns caused by your choice of carrier we therefore recommend you send your goods back via recorded or special proof of delivery service.
For clarification of any issue or of carriage charges please phone our customer services dept on 01603 763870 9:30-5:30 mon to sat who will be happy to be of assistance.
Delivery dates and times are aproximate only and should not be relied upon, no guarantee is given with regard to any delivery time or date, we will do our best to contact you in the event of a delivery time in excess of 28 working days. we would strongly sugest before placing any order for weight training or home fitness equipment or other large items like Multi Gyms, Treadmills, benches etc you contact us first to check availability by:
email at heroesmuscle@btconnect.com or telephone 01603 763870.
where we will be pleased to help